Please note that we do not offer free returns outside of the UK, US, Australia and the UAE.

We can only accept returns only if the items are still sealed in the same condition as they were sent. Return requests must be made within 30 days of receiving your order. Unfortunately, we cannot offer returns for opened trays, sachet packets, or opened brain capsule bottles; this is for food safety reasons.

Please contact Customer Support to make your return request.

If your order of Neutonic is damaged or faulty, please raise a support ticket here.

if you made your purchase through Amazon or TikTok, please reach out to their support centre.