We can only accept returns only if the tray is still sealed in the same condition as it was sent. Return requests must be made within 30 days of receiving your order. Unfortunately, we cannot offer returns for opened trays; this is for food safety reasons.
Please note that we do not offer free returns outside of the UK and US.
if you made your purchase through Amazon or TikTok, please reach out to their support centre.
If your order of Neutonic is damaged or faulty, please raise a support ticket here